Terms and Conditions

1. About Us

This website is operated by Supra Digital Ltd ("we", "us", "our"). We are a company registered in England and Wales under company number 15189445. Our registered office is Suites 10–12 The Hive, Bell Lane, Stevenage, Hertfordshire, SG1 3HW, and our trading address is Kings Court, London Road, Stevenage, Hertfordshire, SG1 2NG. Our VAT number is GB452322619.

You can contact us at [email protected] or on 01438 301 303.

2. These Terms

These terms and conditions govern your use of our website and, where we supply services to you, form part of the agreement between us. Please read them carefully. By using our website you confirm that you accept these terms.

Where we provide services to you under a separate written proposal, quotation, statement of work or contract, that document takes precedence over these terms to the extent of any conflict.

3. Use of Our Website

We grant you a limited, non-exclusive, revocable licence to access and use our website for your own personal or internal business purposes. You agree not to:

• use the website in any unlawful way or for any unlawful purpose;
• copy, reproduce, republish, scrape or systematically extract content from the website, except as permitted by law or with our written consent;
• attempt to gain unauthorised access to the website, the server on which it is stored, or any connected server, computer or database;
• introduce any virus, trojan, worm or other material that is malicious or technologically harmful; or
• use any automated system to place an unreasonable load on our infrastructure.

We may suspend or withdraw access to our website, in whole or in part, at any time and without notice.

4. Intellectual Property

All intellectual property rights in our website and its content, including text, graphics, logos, images, code and software, belong to us or our licensors. Nothing in these terms transfers any of those rights to you.

Where we create work for you as part of our services, ownership of that work is dealt with in the relevant proposal or contract. Unless we agree otherwise in writing, intellectual property in deliverables transfers to you on payment in full, and we retain ownership of any pre-existing materials, tools, frameworks and know-how used to produce them.

5. Our Services

We provide digital marketing, web design, web development and related services as described in the proposal or quotation agreed with you. We will perform those services with reasonable care and skill.

Digital marketing results depend on factors outside our control, including search engine algorithms, advertising platform policies, competitor activity and your own market. We do not guarantee any particular ranking, traffic level, conversion rate or return on investment, and any figures we discuss are estimates rather than promises.

You agree to provide us with the access, information, content and approvals we reasonably need, and to do so promptly. Delays in providing these may affect timescales and cost.

6. Fees and Payment

Our fees are set out in the relevant proposal or quotation. Unless stated otherwise, fees are exclusive of VAT, which will be charged at the applicable rate.

Invoices are payable within the period stated on the invoice. We may charge interest on overdue sums at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998, and we may suspend services where an account is overdue.

Where you pay online, payments are processed by our payment provider, Stripe. We do not receive or store your full card details.

7. Cancellation and Termination

Either party may terminate an ongoing engagement by giving the notice set out in the relevant proposal or contract. Where no notice period is specified, 30 days' written notice applies.

On termination you remain liable for fees for work performed and costs committed up to the termination date, including any third-party media spend or licence fees we have incurred on your behalf.

If you are a consumer rather than a business, you may have a statutory right to cancel within 14 days of entering into a contract with us. Where you ask us to begin work during that period, you may be required to pay for the work carried out up to the point of cancellation.

8. Third-Party Services and Links

Our services may involve third-party platforms such as Google, Meta, Microsoft and hosting or software providers. Your use of those platforms is subject to their own terms, and we are not responsible for their acts, omissions, pricing changes or policy decisions.

Our website may contain links to third-party websites. Those links are provided for information only and we have no control over, and accept no responsibility for, their content.

9. Limitation of Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under English law.

Subject to that, and where you are dealing with us as a business, we are not liable for loss of profit, loss of business, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss. Our total liability arising in connection with a contract between us is limited to the total fees paid by you under that contract in the 12 months preceding the event giving rise to the claim.

If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Your statutory rights are not affected.

10. Data Protection

Our handling of personal data is described in our Privacy Policy. Where we process personal data on your behalf in the course of providing services, we do so as a processor acting on your documented instructions, and a data processing agreement will apply.

11. Changes to These Terms

We may amend these terms from time to time. The version published on this page at the time you use our website is the version that applies. Changes to the terms of an existing services contract will be agreed with you in writing.

12. Governing Law

These terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.