Cookie Policy
Last updated: 24 August 2026
1. What Cookies Are
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, to remember your preferences, and to provide information to the site owner. We also use similar technologies such as local storage, and this policy covers those too.
2. Your Consent
We use a consent management platform (CookieYes) to ask for your permission before setting any non-essential cookies. Strictly necessary cookies are set without consent because the website cannot function properly without them, which is permitted under the Privacy and Electronic Communications Regulations.
You can change or withdraw your consent at any time using the cookie settings link in the consent banner. Withdrawing consent is as straightforward as giving it.
3. Cookies We Use
Strictly necessary
These are required for the website to work and cannot be switched off.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| cookieyes-consent | CookieYes | Stores your cookie consent preferences so we do not ask on every visit | 1 year |
| supra-chat-session | Supra Digital | Identifies your live chat session so a conversation continues across page views. Only set if you use the chat widget | 7 days |
Analytics and performance
These help us understand how visitors use the site so we can improve it. They are only set if you consent.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics 4 | Distinguishes individual users to produce aggregated usage statistics | 2 years |
| _ga_V7LKJ7Z6ZK | Google Analytics 4 | Maintains session state for our specific Analytics property | 2 years |
| _clck | Microsoft Clarity | Persists a user identifier so Clarity can group activity across sessions | 1 year |
| _clsk | Microsoft Clarity | Groups page views within a single session for heatmaps and session replay | 1 day |
Advertising
These are set by Google's conversion linker, which is part of the Google tag on this site. They allow advertising clicks to be linked to later activity. They are only set if you consent. We do not currently run a Meta pixel or a Google Ads remarketing tag.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| _gcl_au | Used by the Google conversion linker to attribute advertising clicks to actions taken on our website | 90 days | |
| _gcl_ls (local storage) | Stores conversion linker data in browser local storage for the same purpose | Until you clear your browser storage |
4. Third-Party Cookies
Some cookies are set by third parties on our behalf. Those providers process the data under their own privacy notices as well as our agreements with them:
- Google (Google Analytics and the Google conversion linker) – see the Google Privacy Policy
- Microsoft (Clarity) – see the Microsoft Privacy Statement
- Cloudflare – content delivery and security
- CookieYes – consent management
If you embed or click through to third-party content such as YouTube, Google Maps or social media, those services may set their own cookies. We do not control them.
5. Managing Cookies in Your Browser
As well as our consent banner, you can control cookies through your browser settings, including deleting cookies already stored and blocking future ones. Blocking all cookies may stop parts of this and other websites from working correctly. Guidance for each major browser is available on its support site, and general information can be found at aboutcookies.org.
6. Changes to This Policy
We may update this policy when the cookies we use change. Any updated version will be posted on this page with a revised date.
7. Contact
If you have questions about our use of cookies, contact us at [email protected]. For more on how we handle personal data, see our Privacy Policy.